Scandia Auto Service started business on February 20th, 1989. Jim
Haughey opened the business as a sole proprietor and at that point
there were no employees and Jim did the paperwork, the mechanical work,
cleaned the floors, took out the garbage and still had time to stand
around and try to understand the meaning of life. He still does all
these things but now there are four others to help stand around and
understand the meaning of life. Just kidding, they all work very hard
and don't have much idle time. The first year of business was pretty
lean but Scandia did manage to pay all the bills and actually show a
profit of $500 dollars.
Scandia Auto Service became a corporation on August 1st, 1991. Scandia
continues to grow by specializing in just Volvos, which allows them to
fix problems in an expeditious manner and also keep their prices about
20% below dealer levels. They usually keep appointment bookings to
within two days of your call and often take emergencies the same day.
But what really draws customers to Scandia is the level of
communication between employees and customers. You don't get
channeled into a funnel and forced out the other end like at
dealerships. You can and probably will talk to the technician working
on your car. Scandia is dependent upon your repeat business and your
referrals; they do not sell new cars to generate new customers.
Specializing in Volvos also allows Scandia Auto Service to focus its
assets in such a way that customers receive maximum benefit. To fix
your Volvo, technicians need special tools specific to your Volvo.
Scandia buys and continues to buy the special tools from Volvo that are
required to do the job right. They also have a full set of factory
technical manuals and receive the factory service bulletins to stay up
to date with the latest fixes and changes. Most of the people at
Scandia came from the dealer network and maintain their ties with the
local dealers.
Scandia is pleased to announce they are now a AAA Approved Auto Repair
facility. They passed a rigorous shop inspection and customer
satisfaction survey to qualify and are honored that their customers
rated them so high. Jim started the business because he has a natural
knack for fixing cars but the real satisfaction for Scandia's employees
comes from pleasing you, the Volvo owner. Scandia Auto Service is
celebrating its 10th year in business and invites you to come say hello
by using one of their introductory specials or just stop in and say
hello. You won't be disappointed.